30 Months Manufacturer Warranty
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iCharger NZ and you the Customer
iCharger NZ is a Positive Imports Ltd website. In this agreement "iCharger NZ" is an entity belonging to Positive Imports. This agreement is based on iCharger NZ trading as Positive Imports Ltd the retailer and you the customer.
iCharger NZ invites you to buy. When you order an item using the iCharger NZ website, this is an offer by you to buy in accordance with these terms and conditions. We accept the offer and form the contract when the goods are dispatched.
The Customer is responsible for providing all the correct information so that the order can be processed correctly, including correct name, email and shipping addresses.
iCharger NZ is not responsible for items that are lost in transit because of incorrect delivery address provided by you the customer, including delivery addresses that are 'care of' the customer.
In the event the delivery is unsuccessful by iCharger NZ courier partner due to delivery address accessibility, special entry instructions, or the customer is not available at the time of delivery. The customer agrees to contact iCharger NZ courier partner directly to make arrangements and provide special instructions for re-delivery. iCharger NZ can only ship your goods to the address provided and is not responsible for any complications that may arise due to building or location accessibility.
The Customer agrees that they are buying the item to be used for its intended use and within the manufacturer's specifications, including and not limited to; power rating, charge rating, discharge rating, physical dimensions, weight, and temperature and max current.
The Customer agrees that they are qualified to be using the product and are purchasing the item with full understanding of the products limitations and its specific designed application.
The customer agrees that they will never leave their iCharger unattended when charging any type of battery. Including RC lipo batteries.
The Customer cannot assign or transfer this contract without our prior written consent.
iCharger NZ Responsibility
iCharger NZ agrees to provide you the item you have purchased in 100% new and working condition (unless specified).
ICharger NZ is not responsible for any damage or injury because of the Customer's miss use of the product, including and not limited to;
Incorrect charging of batteries.
Not adhering to recommended safety measures for the specific product.
Leaving charging batteries unattended.
Placing the item under excessive charge currents and voltages outside of its design.
Damage as a result of alteration made to the product, case, wiring and electrics.
iCharger NZ is not liable for any loss or damage directly or indirectly arising from connection with anything beyond our control, or an Act of God. By this we mean natural or man-made disasters such as earthquakes, fires and floods. This could also mean civil commotion, government intervention, transport delays, accidents, labour disputes and anything else beyond our reasonable control.
iCharger NZ will only dispatch an order when payment is confirmed.
iCharger NZ only uses a tracked international service.
The despatch cut off every day is 12pm (NZ Time). If the order and payment is confirmed after 12pm, the order will be despatched the following day.
iCharger NZ reserves the right to cancel the order or charge extra if the correct postal code, country code is used.
Shipping cost is calculated based on the total weight of the shopping cart and the destination address post code.
iCharger NZ shipping price is generally calculated based on the destination post code and the total weight of all the items in your shopping cart. This includes rural delivery surcharges. Please ensure that you provide the correct post code. In processing your order we check post codes and if we discover that you have used incorrect post code we will either contact you for correct shipping charges or cancel the order all together.
Incorrect shipping details provided will cause unnecessary delays for your order. Please ensure you select the right post code. If you are unsure what your post code is, you can find out on the NZ Post website by entering your street address.
Special Delivery Instructions
iCharger NZ cannot provide special shipping instructions to our international carrier. This is including and not limited to exact delivery times or very detailed instructions about delivery location.
This is as a result of the volume of orders picked up daily and that the international freight services network is unable to attach specific instruction to individual parcels. However, we can provide tracking details so that you can contact the international freight company directly should you have specific requirements around delivery time or finding your location requires special instructions.
Delivery time is dependent on customer location and/or destination address. All goods depart iCharger NZ Auckland warehouse within 2 days of order date.
Please visit www.tnt.com for more on delivery time.
PO Box Delivery
iCharger NZ international freight partner cannot deliver to a PO Box address. We can only deliver your goods to a physical address.
iCharger NZ is not responsible for any delay in dispatching as a result of a PO Box address being the only address provided by the Customer for delivery.
Damage in Transit
If you've received an incorrect order or it has been damaged in transit, please tell us within 5 days of receiving the item. If you don't, then it will be taken that you agree that the correct goods have been delivered and that they are in good order (this doesn't affect any Consumer Guarantees Act rights).
If an order is placed on the iCharger NZ store and not paid for within 3 days of the order date, iCharger NZ reserves the right to cancel the order and return that stock back into current inventory, where it will be available for purchase by another customer.
iCharger NZ is not responsible for any loss or delay if the unpaid order is sold to another customer.
You may return an item in original packaging, sealed and unused within 10 days of purchase.
iCharger NZ reserves the right to accept your return based on the condition of the returned goods. iCharger NZ will not accept returns of any product that has damaged packaging or missing components.
Returns can only be processed once the item is inspected by iCharger NZ and deemed to be in completely new and original condition.
In the event the customer has had a change of mind; the customer is liable for the cost of the return courier charges for the item to be sent back to iCharger NZ. Freight charges are non-refundable.
The customer is responsible for the goods and their value until the items have arrived at the iCharger NZ warehouse. No refund will be processed if the goods are lost in transit en route back to iCharger NZ.
Refunds will not be provided if the item has:
Been used or is missing packaging, manuals or any of the original components, including and not limited to; cables, stickers and warranty cards.
iCharger NZ is a responsible and fair retailer who abides by the NZ Consumer Guarantees Act. All our items carry standard manufacturer warranty. Warranty period differs depending on a product and/or manufacturer.
iCharger NZ requires faulty item under warranty to be returned for inspection before the warranty process begins and refund or replacements can be issued.
Warranty inspection will take a minimum of 5 business days. At the end of which iCharger NZ will contact you with an update regarding your warranty and the next step involved.
Battery Charger Warranty
Our battery chargers and power supplies carry a minimum 12-month warranty.
The prices quoted on the website are related to the particular stock we have available at that time.
Prices may change from day to day depending on supply and other normal cost bearing factors such as international exchange rates and fuel surcharges that could affect international freight.
Once you have purchased an item at the price quoted, iCharger NZ will supply the item at this price.
Out of Stock Items
Products are stored in iCharger NZ Warehouse or shipped from New Zealand. We do not employ international drop shipping.
We take great care to make sure our stock levels and availability are as accurate as possible. However, due to the nature of real time online ecommerce, there may be rare occasions where the item you have purchased is out of stock. In this event iCharger NZ will offer a full refund and contact the customer to give them first option to purchase when the item is back in stock.
Credit Card Authorization
iCharger NZ is a strong supporter of safe and sensible online credit card transactions and reduction of credit card fraud. We follow strict process and guidelines to ensure that all transactions paid for by credit card are legitimate purchases made with the knowledge of the card holder.
iCharger NZ reserves the right to hold your order until it can confirm that the credit card details are legitimate and the purchase is made with the full knowledge of the card holder. This process is here to reduce credit card fraud and is to stop unauthorized people using your card.
iCharger NZ reserves the right to decline an order made by a credit card that is registered at an international bank.
iCharger NZ reserves the right to decline an order made by a credit card if the customer is unable to supply further security details.
iCharger NZ is not responsible for any delays directly relating to New Zealand bank and credit card checks.
Lithium Battery Customer Responsibility
The customer and its representatives hereby acknowledge and agree to the following with respect to purchase of lithium based unprotected cells from iCharger. Including Lipo (lithium Polymer), LiFePO4 (Lithium Iron Phosphate) and Lithium Ion (li-Ion). The customer agrees:
They will not hold iCharger (the supplier and direct importer) liable for any loss or damage sustained or arising from the use of these products.
They understand all safety requirements and precautions relating to use, charge and storage of these devices and will not hold iCharger NZ or its agents liable as a result of any damage or injury resulting from improper use or charging of these products.
They shall be solely responsible for compliance with all health, safety and environmental requirements arising from the manufacture, assembly, sale use and or disposal of the products and or finished products.
Agree to use correct charger, voltage and charge current suitable for the specific battery as specified by the original manufacturer of these lithium battery products.
They indemnify iCharger NZ, Positive Imports Ltd and all of its agents in respect of any claim or demand made or action commenced by any person or entity against Positive Imports Ltd or for which Positive Imports Ltd is liable in connection with any loss or damage suffered in connection with the manufacture, assembly, sales, use and/or disposal of the products and/or finished products.
Battery Use, Safety and Terms
For the purpose of this document Li-Ion (lithium Ion and Lithium Ion Phosphate), Lipo (Lithium Polymer), NiXX (Nicked Cadmium and Nickel Metal hydride), Lead Acid and any other chemistry of batteries will be described as "batteries".
Handling and Storage
Never alter, puncture or impact batteries and related components.
Never directly connect the terminal to metal (or conductive) objects. This will cause short circuit to the batteries, causing large battery discharge, heat, smoke and or fire.
Never store loose batteries together. This can cause short circuit across the battery terminals which will result in battery discharge, high heat and or fire.
Never expose batteries to high temperatures or direct sunlight.
Always verify battery voltage and per cell battery voltage (for lithium packs) if the battery has been in storage for long periods of time.
Always charge batteries in fireproof, non-conductive, approved fire proof charge bag.
For best results store batteries between 50-75% of the battery capacity. Or alternatively follow the manufacturer specifications if they have different preferred storage instructions.
Before First Charge
Examine the battery closely for any physical defects, lose wire or packaging, or any other irregularity which may cause short circuit.
Verify that the positive terminal of the battery and the negative terminal of the battery are correctly connected to the chargers positive and negative terminal and that this is not the wrong way around. Use a voltmeter if unsure.
Check the voltage of the battery to make sure that the battery voltage is the same as listed by manufacturer.
Always refer to your chargers instruction manual for correct charging process best suited for your chosen battery. In addition to your chargers instructions, the below guideline must be followed at all times.
Always make certain that the charger and the charger setting is suitable for your type of battery chemistry.
When charging lithium based batteries or battery packs, ensure balance mode is selected at all times.
Always charge batteries in an open area away from any flammable liquids, chemicals or material.
Never charge any battery while it is inside a model or device.
Never charge a battery that is too hot to touch (above 60-80 Degrees Celsius). Do not handle the battery until it has cooled down.
Always ensure your battery charger is set to the correct cell count, voltage and current suitable for the battery.
Always check the battery voltage before charging to ensure that the battery voltage is above the safe voltage level and that the battery is still in normal condition from last use.
Never charge batteries past the capacity provided by the battery manufacturer and specified on battery label.
If at any time the batteries become damaged, hot, begin to swell or start displaying any other out of the ordinary characteristics, immediately stop using the battery (whether in use or in charge). Quickly disconnect battery from all components, model, charger and or charger board. Place the batteries in a safe open area away from any flammable objects in an approved fireproof safety bag.
Do not handle the battery, attempt to use the battery, attempt to recharge the battery or ship the battery. Failure to follow this can result in personal or property damage.
Keep batteries away from children. Children using batteries in a model or a device must always be supervised by an adult.
Discharging and Using Battery
Never discharge any type of battery at higher current than rated on the battery label or specified by the battery manufacturer.
Never allow for the battery temperature to exceed the safe temperature of the battery as specified by the manufacturer.
Never discharge any battery to a lower voltage that is considered safe and suitable to the particular chemistry of the battery or as specified by the manufacturer. This is particularly important in delicate Lithium based hobby and high powered LED torch batteries.
When using in radio control hobby applications and in the event of a crash, examine the battery very carefully for any defects before re-using and follow previous safety precautions of storage and handling of the batteries.
If the internal contents of the battery make contact with your skin, wash the affected area(s) with water and soap immediately. If the content come in contact with your eye(s), flush them with generous amounts of water for 15 minutes and seek immediate medical attention.
Further Batteries Terms
All instructions, warranties and other collateral documents are subject to change at the sole discretion of Positive Imports, trading as iCharger NZ.
Positive Imports makes no warranty or representation, express or implied about non-infringement, merchantability, or fitness for a particular purpose of a product. The purchaser acknowledges that they alone have determined that the product will suitably meet the requirements of the purchasers intended use.
Positive Imports trading as iCharger NZ shall not be liable for special, indirect or consequential damages, loses of profit or production or commercial loss in any way connected with the product, whether such claims are based in contract, warranty, negligence or strict liability.
In no event shall the liability of Positive Imports and iCharger NZ exceed the individual price of the products on which liability is asserted. Positive Imports and iCharger NZ do not have any control over use, setup, final assembly, modification or misuses. No liability shall be assured or accepted for any resulting damage or injury. By the act of use, setup and final assembly the user accepts all resulting liability. If you as the purchaser or the user are not prepared to accept the liability associated with the use of this product, you are advised to return this product immediately in new and unused condition to the place of purchase.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.